Account Manager

Sales & Account Manager

• Annual Salary: £30,000 - £42,000 (depending on experience)
• Location: London
• Job Type: Full-time, On-site

Join a leading last-mile logistics platform as a Sales & Account Manager. This role is crucial for driving new business across the UK market and managing client relationships from initial contact through onboarding and growth. If you are a dynamic professional with a blend of hunting and farming sales skills, this position offers the opportunity to significantly impact our growth and customer success.

Day-to-day of the role:

• New Business Sales:

  • Prospect and qualify new clients using outbound calls, emails, LinkedIn, and events.
  • Conduct discovery calls to understand prospect operations and pain points.
  • Deliver tailored demos of our logistics platform, highlighting its benefits.
  • Manage a structured sales pipeline in the CRM, preparing proposals and negotiating terms.
  • Close new deals, meeting monthly and quarterly targets, and ensure smooth handover to the implementation team.

• Account Management and Retention:

  • Serve as the primary contact for a portfolio of accounts, handling day-to-day queries and commercial discussions.
  • Build strong relationships with key stakeholders, acting as a trusted advisor on driver onboarding and compliance.
  • Conduct regular reviews to track client adoption, performance, and satisfaction.
  • Monitor key metrics to identify risks early and prevent churn.
  • Coordinate with internal teams to resolve issues and maintain high service levels.

• Upsell, Cross-sell, and Expansion:

  • Identify opportunities to add value through additional modules and services.
  • Develop and present business cases for upgrades and expansions.
  • Track and report on revenue from upsells and expansions.

• Onboarding Collaboration:

  • Collaborate with the onboarding team to ensure expectations and timelines are aligned.
  • Participate in kickoff calls with new clients to establish clear objectives and roles.

• Reporting, Process, and Feedback:

  • Maintain accurate records in the CRM and provide regular reports on sales activities.
  • Capture client feedback to help refine our platform and services.
  • Contribute to sales collateral and participate in trade shows and logistics exhibitions.

Required Skills & Qualifications:

• 3+ years of experience in B2B sales, account management, or customer success, ideally within SaaS, logistics, or workforce management.
• Proven track record of meeting or exceeding sales and retention targets.
• Strong commercial acumen with the ability to construct simple ROI narratives.
• Excellent communication and presentation skills, adept at running remote demos and on-site meetings.
• Highly organised, capable of managing multiple accounts and deadlines.
• Proficient with CRM tools (e.g., HubSpot, Pipedrive, Salesforce) and basic reporting dashboards.
• Experience with SME owner-operators and operations managers in fast-paced environments is highly desirable.

Benefits:

• Competitive salary and performance incentives.
• Opportunities for professional growth and development.
• Dynamic and supportive work environment.

To apply for the Sales & Account Manager position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.