Account Manager
Client Services Account Manager
- Annual Salary: Up to £42,000
- Location: Weybridge, Surrey
- Job Type: Hybrid (3 days work from home, 2 days in office after training)
Join our Client Services team as a Client Services Account Manager in a small but energetic and ambitious technology company working within the Collections & Recoveries sector of the Financial Services Industry. This full-time role is ideal for someone who is keen to oversee client relationships, ensuring satisfaction and retention while meeting business goals.
Day-to-day of the role:
- Team Leadership: Recruit, train, motivate, and supervise client service representatives, setting goals and monitoring performance.
- Client Relationship Management: Act as a primary point of contact, build strong relationships, and ensure clients receive exceptional service.
- Strategy & Improvement: Develop and implement strategies to enhance customer satisfaction, retention, and sales; aligning with company objectives.
- Issue Resolution: Investigate and resolve complex client complaints and handle escalations.
- Operations & Reporting: Oversee daily operations, ensure compliance and provide reports on service quality and performance.
- Cross-Functional Collaboration: Work with sales, IT, finance, and operations to align on client goals and deliver integrated solutions.
Required Skills & Qualifications:
- Excellent problem-solving and strategic thinking skills.
- Strong communication skills, able to articulate clearly in both written and spoken forms.
- Proven ability to build and maintain strong relationships with new and existing clients.
- Experience in identifying client opportunities within an existing portfolio.
- Competence in liaising across departments to coordinate the successful delivery of client requests.
- Ability to collate and review management reporting for external distribution ensuring accuracy and timeliness.
- Leadership skills with the ability to develop and support a team.
- Strong organizational skills with the ability to prioritize work commitments.
- A positive and adaptable approach to the changing demands of the role.
- Computer literacy, particularly in Microsoft Office, with proficiency in Excel.
- Knowledge of the Collections & Recoveries Industry is preferred.
- Understanding of Data Protection legislation and Information Security business requirements is advantageous.
Benefits:
- Private healthcare
- Annual performance-related bonus
- 25 days annual leave plus an additional day off for your birthday
- Life insurance
- Pension scheme
To apply for this Client Services Account Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.