Administration Assistant
Temporary Administrator
Location: Dereham (Hybrid or Remote Working Available after Training with at least 1 day in office) or 2 half days in the office
Duration: 3 months initially, with potential to extend to 6 months
The Role
We are seeking a Temporary Administrator to support our team.
adding cases to the database, responding to queries via templated emails, and providing administrative support to help the team.
Office attendance will be required during the initial training period. Following this, there will be the opportunity for remote-enabled working
Key Responsibilities
- Receive and triage email/CRM (corporate management system) enquiries.
- Accurately uploading cases onto the database, meeting Service Level Agreement timescales
- Support the team with general administrative duties.
- Sending acknowledgement letters and standard correspondence using approved templates.
- Forwarding information received to the teams
- Uploading documents, photographs, and evidence to case management systems.
- Maintaining accurate electronic records.
- Supporting performance monitoring and reporting
- Maintain confidentiality and handle information securely.
About You
The ideal candidate will have:
- Excellent communication skills.
- Previous administration experience.
- Strong IT and data processing skills.
- Good organisational skills.
- The ability to work under pressure and prioritise tasks effectively.
- Strong record-keeping and attention to detail.