Administrator
Administrator
We are recruiting a proactive and detail-driven Web Shop Administrator to support the smooth, day-to-day running of our client’s online retail platform. This is a fantastic opportunity to join a small, dynamic team where creativity, organisation, and accuracy are key.
Role Overview
The Web Shop Administrator will be responsible for maintaining high-quality product listings, supporting customers, and ensuring that online operations run efficiently. This position requires exceptional attention to detail, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
- Maintain and update product listings with accurate descriptions, images, and specifications
- Use AI tools and creative software to produce engaging product content
- Monitor stock levels and liaise with internal teams to ensure availability
- Handle customer enquiries by phone, providing excellent service and assisting with sales
- Process online orders and coordinate with warehouse and dispatch teams
- Provide first-line support to colleagues and customers for online shop queries
- Identify opportunities to improve user experience and web shop performance
- Ensure all digital content meets brand guidelines and deadlines
- Assist with seasonal promotions, special offers, and marketing campaigns
- Support the Web Shop and Retail team with general administrative duties
Essential Skills & Experience
- Creative ability to write and adapt compelling product descriptions
- Experience using AI content-generation tools
- Excellent verbal and written communication skills
- Strong organisational skills with the ability to multitask under pressure
- Competent in Microsoft Word and Excel
- Experience with Shopify or similar e-commerce platforms (advantageous)
- Confident handling data and numerical accuracy
- Self-motivated, proactive, and adaptable
- Highly attentive to detail with a commitment to quality
Hours: 40 hours per week – 8am to 5pm Monday to Friday
You MUST be able to drive for this position due to location.
If you have any questions, please call Sian Moseley-Moon on or email me on