Administrator

Administrator 

• Location: Norwich
• Job Type: Full-time, Hybrid 
• Hourly rate: £13.51 per hour 
• Contract Duration: Until end of March 2027, with potential extension
• Working Hours: 37 hours per week, flexible start times

We are seeking an Administrator to provide essential administrative support to our client's team. This role is crucial in delivering a customer-focused service that emphasizes excellent delivery, service improvement, and maximising efficiency. 

Day-to-Day of the Role:

• Handle a broad range of enquiries from customers and colleagues, ensuring all communications are dealt with confidentially, securely, and accurately.
• Assess and process communications received into the team, ensuring accurate and appropriate handling.
• Operate necessary equipment and computer systems, following correct procedures and instructions.
• Deliver services in line with key performance indicators, service standards, and quality systems.
• Maintain high-quality data in proprietary IT systems through regular checks and updates.

Required Skills & Qualifications:

• Proficient in using computerised systems for information searching, data inputting, and retrieval.
• Excellent understanding of Microsoft software.
• Strong communication, organisational, and time management skills.
• Ability to work under pressure to tight deadlines and be flexible in various working conditions.
• Good analytical and data collection skills with attention to detail and accuracy.
• Understanding of diversity and equality requirements in service delivery.

Benefits:

• Hybrid working model allowing flexibility.
• Opportunity to work within a supportive team environment that encourages inclusivity, innovation, and high performance.
• Exposure to diverse projects that impact the community positively.

How to Apply:

To apply for the Administrator position, please submit your CV and cover letter detailing your relevant experience and how you meet the criteria listed above. Ensure your application aligns with the person specification to demonstrate your suitability for the role.