Administrator
Junior Airtime Administrator
Location: Redhill Salary: Up to £25,000 + Benefits Reports to: Airtime Billing Lead
Start Your Career in Telecommunications & Billing
Are you highly organised, numerically minded, and eager to build a career within a growing technology and communications business?
We're looking for a Junior Airtime Administrator to join our Airtime team. This is an excellent opportunity for someone at the start of their career, whether you're a recent college leaver, graduate, administrator, or someone looking to develop valuable experience within billing, customer operations, and telecommunications.
You don't need previous billing experience to apply. We're looking for someone with a positive attitude, strong attention to detail, and a willingness to learn.
What You'll Be Doing
As a Junior Airtime Administrator, you'll support the Airtime team with a range of operational and billing activities, helping ensure customers receive an excellent service and accurate billing.
Key responsibilities include:
- Supporting the processing of service activations, deactivations and package amendments
- Assisting with monthly billing activities and invoice validation
- Processing customer orders and prepay voucher requests
- Monitoring billing and provisioning systems to identify and resolve issues
- Managing customer and internal queries through to resolution
- Supporting ticket management through Freshdesk
- Performing regular housekeeping and data quality checks
- Working closely with colleagues across multiple departments to ensure services are delivered efficiently
- Learning the company's products, services and internal systems
What We're Looking For
We're interested in hearing from candidates who have:
- Excellent attention to detail
- Strong numerical and analytical skills
- Good communication and interpersonal abilities
- A proactive and organised approach to work
- Confidence using Microsoft Excel and Word
- The ability to prioritise tasks and manage deadlines
- A collaborative approach and willingness to learn
Desirable Experience
While not essential, any experience in the following areas would be advantageous:
- Administration
- Customer service
- Billing or finance support
- Telecommunications
- Data processing
- Order management
Why Join Us?
- Career development and structured learning opportunities
- Exposure to telecommunications and technology services
- Supportive and collaborative team environment
- Opportunity to gain valuable billing, systems and customer operations experience
- Work alongside experienced industry professionals
If you're looking for an opportunity to develop your skills and build a long-term career within a growing business, we'd love to hear from you.