Application Support Engineer

Senior Application Support Engineer

• Location: Aghalee (base location, travel expected)
• Job Type: Full-time
• Salary Range: £45-£55k per annum

REED Technology are delighted to partner with an excellent Logistics organisation who dues to continued growth and expansion are hiring a Senior Application Support Engineer to own and support our core business applications across the group, including Transport, Fleet, Telematics, and Reporting systems. This role involves managing the day-to-day health, changes, and improvements of key systems and other major line-of-business applications. You will work closely with stakeholders across Logistics, Operations, Finance, and Compliance to ensure our applications are stable, well-used, and continuously improving.

Day-to-day of the role:

• Act as the technical owner for core business applications, providing Level 3 application support across transport, warehouse, and fleet systems.
• Maintain systems integrations via REST/SOAP APIs, EDI (XML/JSON) schemas, and flat file interfaces (SFTP/AS2).
• Manage application updates, patches, and new releases in coordination with vendors and internal teams.
• Own the change request process for applications, manage UAT, and ensure effective communication of changes to users.
• Use strong SQL skills to support and troubleshoot applications, investigate performance issues, and align changes with reporting and analytics requirements.
• Support application integrations and maintain technical and process documentation for all integrations.
• Create and maintain SOPs, user guides, and support runbooks for all key applications.
• Identify under-utilised modules within applications and work with departments to simplify and standardise processes.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science / Information Systems or equivalent experience.
• 5+ years’ experience in application support/ownership roles in an operational business environment.
• Strong SQL skills (T-SQL preferred) with experience supporting SQL-backed applications such as a TMS/ERP.
• Experience supporting and integrating business applications (APIs, EDI, flat files, XML/JSON).
• Proven experience managing vendors, leading issues to resolution, and coordinating updates/releases.
• Excellent stakeholder engagement and communication skills, with the ability to translate business problems into application changes.
• Strong documentation skills – SOPs, support runbooks, training materials, and change records.

Benefits:

• Direct ownership of business-critical applications at the heart of our operations.
• Exposure to large-scale digital transformation and BI/Lakehouse projects.
• Professional development and training opportunities.
• Competitive salary and comprehensive company benefits.

To apply for the Senior Application Support Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.