BBC OPERATIONS ENGINEER
BBC OPERATIONS ENGINEER, INSIDE IR35, HYBRID
My client, the BBC, is seeking an experienced Operations Engineer to join their Digital 24/7 Operations team. This is a hybrid contract role with candidates required onsite 4 days every 5 weeks at either the Glasgow (G51 1DA) or Manchester (M50 2EQ) location. The contract runs until 31/03/2027 and is paying £450 per day inside IR35.
As a member of the 24/7 Operations team, you will be responsible for supporting critical BBC digital services including News, Sport, Weather, iPlayer, Sounds and other high-profile online platforms. You will play a key role in identifying, managing and resolving operational incidents across both AWS and on-premise environments.
Responsibilities:
- Provide operational support across AWS and on-premise platforms on a 24/7 shift rota.
- Use monitoring and diagnostic tools to investigate and resolve service impacting incidents.
- Manage incidents from initial logging through to resolution while adhering to SLA requirements.
- Accurately document incidents and investigation activities in line with ITIL best practice.
- Communicate technical issues effectively to both technical and non-technical stakeholders.
- Support service improvements through documentation, process enhancement and operational development initiatives.
- Ensure effective handover of incidents and operational activities between shifts.
Key Skills & Experience:
- Experience within a 1st and/or 2nd Line Support environment.
- Strong AWS operational support experience.
- Experience using Jira.(Client requirement).
- Knowledge of Networking and IP Networking concepts.
- Linux command line experience.
- Experience managing and prioritising incidents within an operational environment.
- Knowledge of ITIL processes and best practice.
- Strong problem-solving and stakeholder management skills.
Desirable Experience:
- Experience with monitoring and diagnostic tools such as CloudWatch, Splunk or Grafana.
- Knowledge of web architecture and CDNs.
- VMware or other on-premise infrastructure experience.
BBC OPERATIONS ENGINEER, INSIDE IR35, HYBRID