Bonds e-trading support analyst

Our prestigious Global Investment Banking client is looking for an eFI Functional Support Analyst to join its dynamic team. This role involves direct interaction with business users, managing their requests, and providing both incident management and systems expertise. The successful candidate will contribute to knowledge management, skills development, and ensure the robust functionality of our eBusiness infrastructure and applications, enhancing global service quality.

Trading products to include

• Bonds (Credit / Govies)
• Inflation linked
• Repo

.Required Skills & Qualifications:

• Strong understanding of financial markets and products, particularly Fixed Income (FI).
• Experience with ION Marketview Platform, Unix, and SQL.
• Proven background in IT for capital markets and electronic trading workflows (D2D and D2C).
• Extensive experience providing technical support for Fixed Income Desks within an Investment Bank.
• Capable of working in a fast-paced, high-pressure environment supporting mission-critical applications.
• Business Analyst skills are highly valued.
• Excellent client focus, analytical, problem-solving skills, and ability to handle pressure.

Day-to-day of the role:

• Provide 1st and 2nd line eTrading support for Capital Markets Products Line, including incident management and resolution.
• Support trading products such as Bonds (Credit/Govies), Inflation linked, and Repo.
• Manage user requests and resolve incidents in collaboration with team members, Service Managers, and relevant Development & Platform teams.
• Offer functional and technical assistance to users worldwide.
• Participate in problem management with Development & Platform teams to address recurring system issues.
• Document incidents/requests and develop the knowledge database.
• Proactively monitor application integrity and performance, conduct morning health-checks, and post-deployment monitoring.
• Assist in the application lifecycle, including project completion, testing, and resource tracking.

To apply for the eFI Functional Support Analyst position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.