Business Analyst

Business Analyst12-Month Fixed Term Contract£55,000 – £65,000Burton on Trent (hybrid)

REED Technology are partnered with an organisation to recruit multiple experienced Business Analyst for a 12-month Fixed Term Contract. This is an exciting opportunity to play a key role in shaping and delivering transformation across core retail, digital, and operational systems.

This role sits within a fast-paced, data-led environment where you'll work closely with cross-functional teams to support major change initiatives—improving operational efficiency, enhancing customer experience, and enabling smarter decision-making across the business.

Key responsibilities

• Work across multiple transformation and retail system workstreams, helping to define and deliver high-impact change.
• Elicit, document, and validate business and technical requirements spanning people, process, and technology.
• Analyse existing business processes to identify opportunities for improvement and support solution design.
• Support menu, pricing, and retail systems changes—ensuring seamless delivery with zero disruption to operational teams.
• Manage and prioritise workloads to meet critical deadlines with 100% accuracy and integrity.
• Collaborate with stakeholders across finance, digital, operations, and marketing to secure buy-in and alignment.
• Track and evaluate the success of implemented solutions, ensuring alignment to strategic objectives.
• Support the integration of new initiatives, acquisitions, platform upgrades, and data transitions.
• Investigate and resolve issues raised through service channels, supporting SLAs and minimising impact to customers.

Key skills and knowledge

• Proven experience as a Business Analyst, ideally within retail, hospitality, or other multi-site/multi-channel environments.
• Strong analytical and problem-solving skills, with the ability to translate complex data and processes into clear insights.
• Experience working through full project lifecycles, applying BA tools, frameworks, and methodologies.
• Excellent communication and stakeholder management skills, able to influence across all levels.
• Strong attention to detail and high standards of delivery (“right first time” mindset).
• Knowledge of retail, EPOS, CRM, or workflow systems (desirable but not essential).
• Ability to work in a fast-paced environment and manage competing priorities effectively.
• Willingness to occasionally travel to operational sites or work flexible hours to support key initiatives (as required).

Additional information

• Join a high-impact transformation programme within one of the UK’s most recognised consumer brands.
• Shape changes that improve customer experience and operational performance across a large retail estate.
• Work within a collaborative, forward-thinking team that values innovation and continuous improvement.
• Secure a competitive salary and a 12-month contract offering significant project exposure.

If you have some of the relevant experience for the role advertised above, please apply using the link provided.