Business Analyst

Technical Business Analyst – Workforce Management (Contract)Day Rate: £450- £535/day (Inside IR35) Contract Length: 6 months

A leading organisation is seeking two experienced Technical Business Analysts with strong Workforce Management (WFM) expertise to support the delivery and optimisation of complex WFM solutions across a multi-site environment.

This role requires candidates with genuine practice, process and system experience in Workforce Management — not HR/payroll-only backgrounds.

Key Responsibilities

• Work closely with stakeholders, architects, engineers and delivery partners to define clear, testable business and technical requirements
• Gather and document requirements through workshops, interviews and structured discovery
• Produce user stories, functional specifications, process maps and acceptance criteria
• Conduct detailed gap analysis, impact assessments and feasibility studies
• Operate effectively within a matrix organisation with multiple business units and product teams
• Actively participate in Agile ceremonies: sprint planning, backlog refinement, stand-ups, reviews and retrospectives
• Partner closely with Product Owners and engineering teams to support iterative delivery
• Support UAT planning, execution and defect management
• Contribute to change management, business readiness and stakeholder communication
• Promote data-driven decision-making using analytics and reporting tools
• Ensure compliance with regulatory, data privacy, cybersecurity and internal control requirements

Essential Experience

To be considered, candidates must have hands-on WFM experience, including:

• Scheduling & rostering
• Time & attendance
• Clocking systems and working hours rules
• Experience with Workforce Management platforms such as:
  • Kronos / UKG
  • Workforce Software
  • Quinyx
  • Reflexis
  • SmartTime
  • Or equivalent WFM vendors/systems
• Proven ability to work across practice, process and system change
• Strong experience within large operational or multi-site organisations

Ideal Background

• Experience in sectors such as public services, logistics, transport, defence, contact centres, facilities management or similar
• Ability to work confidently with both technical and non-technical stakeholders
• Strong communication, analytical and problem-solving skills
• Comfortable working in fast-paced Agile delivery environments

If you have the relevant experience for this role, please apply using the link provided.