Business Support officer

Pay: £13.47 per hour Contract: 3 Months inititally

The Role

Our client is looking for an experienced Business Support Officer to provide high-quality administrative and data support within a busy service environment. This role requires excellent attention to detail, strong organisational skills and the ability to manage high volumes of information accurately and efficiently.

Key Responsibilities

• Process referrals and maintain accurate records across bespoke databases and information systems.
• Undertake high-volume data entry and data processing to agreed standards and deadlines.
• Complete data quality checks, identify discrepancies and support data cleansing activities.
• Liaise professionally with parents, carers, partner agencies and other stakeholders to obtain and verify information.
• Manage incoming enquiries via phone, email and correspondence.
• Produce reports, spreadsheets, letters, minutes and other documentation.
• Organise meetings, maintain records and support wider business administration activities.
• Maintain confidential information and follow safeguarding and information governance procedures.
• Support procurement, ordering and general financial administration where required.
• Provide flexible support to colleagues and assist with priority workloads.

Essential Skills & Experience

• Proven experience in an administrative, business support or data-focused role.
• Strong track record of high-volume data processing with excellent accuracy.
• Experience of data quality checking and record management.
• Proficiency in Microsoft Excel and bespoke database systems.
• Exceptional attention to detail and organisational skills.
• Experience working with and supporting multiple professionals and agencies.
• Strong written and verbal communication skills with the ability to engage professionally with internal and external stakeholders.
• Ability to prioritise workloads and meet deadlines in a fast-paced environment.

Desirable

• Knowledge of safeguarding processes.
• Experience of invoicing and procurement.
• Experience producing reports and management information.