Care Navigator

Care Navigator (Primary Care Nurse / Nurse Practitioner)
Full-time | Hybrid (Remote + In-person)
Oxford area (or able to travel regularly)

Redefining Personalised Healthcare

Modern healthcare can feel fragmented — we’re building something better.

We’re an early-stage, clinician-led digital health startup delivering highly personalised, relationship-based care. Our model combines clinical excellence, technology, and a premium patient experience — bringing continuity, coordination, and compassion back into healthcare.

We’re looking for an experienced Primary Care Nurse or Nurse Practitioner to join us as a Care Navigator — a pivotal role at the heart of our service.

The Role

This is not a traditional nursing role.

As a Care Navigator, you’ll be the first point of contact for patients, combining clinical expertise with triage, coordination, and relationship-building. You’ll guide patients through their healthcare journey, ensuring they feel supported and understood at every step.

You’ll work closely with GPs and senior clinicians, while helping shape how a modern, digitally enabled practice operates.

Key Responsibilities

Patient Care & Navigation

• Act as primary contact, delivering a personalised patient experience
• Triage queries, assess risk, and escalate appropriately
• Coordinate appointments, referrals, tests, and follow-ups
• Support patients navigating NHS and private pathways
• Provide continuity, reassurance, and advocacy

Clinical Coordination

• Work alongside clinicians to deliver safe, joined-up care
• Escalate clinical concerns appropriately
• Maintain accurate records in line with CQC and GDPR

Operational Development

• Help design care pathways and service models
• Engage with and improve digital/AI-enabled systems
• Support workflow development in a growing startup

What We’re Looking For

Essential

• Registered Nurse or Nurse Practitioner (or equivalent AHP)
• 5–10 years’ experience, ideally in primary care
• Strong triage and clinical assessment skills
• Patient-centred, empathetic approach
• Excellent communication and relationship-building ability
• Experience in NHS primary care and/or private settings
• Understanding of CQC, confidentiality, and GDPR
• Comfortable using digital tools
• Able to balance clinical and administrative work

Personal Attributes

• Warm, professional, and personable
• Proactive and highly organised
• Adaptable and resilient
• Motivated to improve patient experience and outcomes

Why Join Us?

• Be part of a new model of primary care focused on quality and continuity
• Work alongside experienced GPs and clinicians
• Shape how care is delivered in a growing organisation
• Flexible hybrid working
• Supportive, high-trust culture
• Competitive salary with potential equity opportunity