Complaints Handler - Housing

Complaints Handler

• Location: Hybrid 
• Salary:  £16.23 - £20.51 per hour (Pitsea) - hybrid
• Job Type: Temporary (until Mid-November poss extension)
• Start Date: Immediate

Our housing association client are currently seeking three Complaints Handlers to manage a significant backlog of complaints. This role requires excellent communication skills and the ability to handle difficult conversations effectively. Candidates with a background in local authority and housing sectors are preferred. This position involves initial training and requires presence in the office for certain days.

Day-to-day of the role:

• Efficiently manage and resolve a backlog of complaints.
• Communicate effectively with various stakeholders to address and resolve issues.
• Conduct 30-minute interviews as part of the team's complaint handling process.
• Utilise IT and CRM skills to update and maintain complaint records accurately.
• Work at a fast pace to meet deadlines and manage multiple cases simultaneously.

Required Skills & Qualifications:

• Proven experience in complaint handling, preferably in the local authority or housing sector.
• Strong communication skills and the ability to engage in difficult conversations.
• Proficient in IT and CRM systems.
• Ability to work effectively both independently and as part of a team.
• Capable of handling a high-volume work environment with speed and accuracy.

Benefits:

• Competitive hourly rate.
• Comprehensive training provided (3 – 5 days).
• Hybrid working

To apply for this Complaints Handler position, please submit your CV