Contact Centre Operator

• Location: Plymouth, Devon
• Job Type: Permanent, Full-time
• Salary: £12.58 p/h

Join one of the UK's fastest-growing privately owned companies as a Contact Centre Operator. Based at the company's head office in Plymouth, this role is integral to their expansion and ongoing success. As the Contact Centre Operator, you will play a key role in both reactive incident response and proactive monitoring. 

• Monitor security systems, alarms, and CCTV feeds to detect and respond to incidents.
• Escalate issues in line with protocols and liaise with internal teams and emergency services.
• Conduct system health checks and report any faults.
• Support shift handovers to ensure continuity of operations.
• Provide first-line technical support for security technology.
• Maintain accurate records and ensure GDPR compliance.
• Uphold confidentiality and discretion at all times.

• Calm under pressure, highly organised, and tech-savvy.
• Experience in a control room or similar environment is desirable but not essential.
• Excellent written and verbal communication skills.
• Strong time management and multitasking abilities.
• Confidence using Microsoft Office (Word, Excel, Outlook).
• A proactive mindset and a high level of integrity.

• Competitive salary
• Pension scheme
• Long service awards
• Employee discount
• Cycle to work scheme

To apply for this Contact Centre Operator position, please submit your CV or contact Josh Fuller at Reed Devon & Cornwall