Customer Project Manager

Customer Project Manager 

Are you a customer-focused Project Manager with a passion for delivering seamless implementations? Do you thrive in a fast-paced environment where collaboration, innovation, and customer satisfaction are at the heart of everything you do? If so, I'd love to hear from you!

As Customer Project Manager, you’ll be the driving force behind the successful onboarding of my clients' largest customers. Working closely with Product and Service Delivery teams, you’ll manage internal resources and customer stakeholders to ensure a smooth, efficient, and high-impact implementation experience.

• Customer-Centric Project Management: Lead end-to-end projects, ensuring a smooth transition from initial agreement to go-live. Develop detailed project plans, track milestones, and guide customers through every step of their onboarding journey.
• Process Design & Optimisation: Continuously refine onboarding processes to enhance efficiency and deliver an exceptional customer experience.
• Cross-Functional Collaboration: Partner with Product, Service Delivery, Sales, and other internal teams to align project requirements and expectations, always keeping the customer’s needs front and centre.
• Customer Engagement: Act as the primary point of contact for new customers during implementation. Build strong relationships, manage scope effectively, and respond to customer queries with clarity and speed.
• Metrics & Reporting: Define and track KPIs to measure customer onboarding success. Communicate project status to Product Managers and Senior Leadership, highlighting customer impact and satisfaction.
• Documentation: Maintain templates, workflow maps, and resources to support a consistent and customer-friendly implementation process.

• Proven experience delivering software implementations, ideally within healthcare SaaS, with a strong customer-facing focus.
• Excellent communication and stakeholder management skills, with the ability to translate complex requirements into actionable steps for both internal teams and customers.
• Strong project management capabilities, with experience leading large, multi-stakeholder projects.
• Experience working with outsourced development teams.
• Process-driven mindset with a passion for continuous improvement and customer success.
• Skilled at building rapport and trust with customers, internal teams, and senior stakeholders.
• Data-driven decision-maker with a focus on customer outcomes.
• Comfortable working autonomously in a high-growth, fast-changing environment.
• Proven leadership experience and ability to drive cross-functional teams toward customer-focused results.

Salary and Package

• £50,000 per annum
• Hybrid model
• 25 days annual leave.
• Generous pension scheme with an 8% contribution.
• Free parking.
• Private healthcare.