Customer Service Account Manager - French Speaking

• Location: Hybrid-remote in Harrogate, UK
• Job Type: Full-time
• Schedule: 8-hour shift | Day shift | Weekend availability
• Salary: £28,000–£30,000 per year

Are you a great communicator who thrives on solving problems and supporting customers? Are you fluent in both French and English, and excited to be part of a forward-thinking company rapidly expanding within European markets? If so, we’d love to hear from you.

You’ll be part of our small but impactful Customer Support team, acting as a key contact for both UK and French-speaking customers. Initially, your focus will be supporting consumers , but as you grow in the role, you’ll take on more responsibility supporting our project partners and B2B clients.

We’re looking for someone who is proactive, thoughtful, and enthusiastic about delivering exceptional customer service. This is a great opportunity for someone who wants to gain experience in the tech industry while building a long-term career in customer success, support operations, or account management.

The role may occasionally require travel within the UK and, on rare occasions, to other parts of Europe, depending on project needs.

• Deliver first-class support to both English- and French-speaking customers via email and phone.
• Troubleshoot and resolve customer issues with care, clarity, and professionalism.
• Collaborate with internal teams to improve support processes and user experience.
• Create and maintain help articles, FAQs, and other support content.
• Provide feedback to the Product and Engineering teams based on customer insights.
• Take ownership of project-specific support channels, once fully trained.

• Fluency in both French and English (spoken and written) is essential.
• Strong communication and problem-solving skills.
• A genuine passion for helping people and making technology easy to understand.
• Excellent attention to detail and the ability to multitask in a fast-paced environment.
• Working knowledge of Microsoft Office and Google Workspace is desirable.
• Familiarity with ticket management tools and customer relationship management (CRM) platforms are an advantage—but not essential, as full training will be provided.
• Self-motivation with the ability to work independently and as part of a collaborative team.
• Previous experience in a customer-facing or account management role is desirable, but not essential..

You’ll be part of a mission-led business where innovation and purpose go hand in hand. We offer:

• 25 days holiday + bank holidays.
• Flexible hybrid working.
• Company-funded healthcare scheme.
• Cycle to work scheme.
• Employee social events and wellness initiatives.
• Training and personal development opportunities.
• Opportunities for progression into senior roles.

Apply today