Customer Service Account Manager

Customer Success Executive

Salary: £32,000–£35,000 + bonus Location: TW / Hybrid Working Working Hours: Monday–Thursday 9am–5pm, Friday 9am–4pm Language Requirement: Fluent French or German essential (additional languages advantageous)

Are you a recent graduate or early-career professional looking to build a career within customer success?

As a Customer Success Executive, you will be responsible for delivering outstanding support and training to a global client base, ensuring customers maximise value from the company's platforms and services.

Working closely with Customer Success, Account Management, Sales, and Product teams, you will become a trusted point of contact for customers while developing valuable commercial and technical expertise.

Key Responsibilities

·  Deliver first-class customer support through troubleshooting, issue resolution, onboarding, training, and ongoing customer engagement.

·  Build and maintain strong customer relationships, understanding client requirements and supporting successful product adoption.

·  Support Account Managers with customer meetings, product demonstrations, renewals, and identifying opportunities for business growth.

·  Provide expert product knowledge and guidance to both existing and prospective customers.

·  Maintain accurate CRM records and ensure timely escalation and resolution of complex customer issues.

·  Collaborate with internal teams by sharing customer feedback, supporting continuous improvement initiatives, and developing customer-facing resources.

·  Represent the business professionally at client meetings, workshops, events, and exhibitions when required.

About You

·  Degree educated (2:1 or equivalent).

·  Fluent in English and French or German.

·  Excellent communication and relationship-building skills.

·  Strong problem-solving and analytical abilities.

·  Confident explaining technical concepts to non-technical users.

·  Highly organised with strong attention to detail.

·  Proactive, positive, and eager to learn.

·  Able to work independently and as part of a team.

Benefits

• Performance-related annual bonus.
• Enhanced pension contribution.
• Private healthcare and dental cover.
• Life insurance.
• Generous annual leave entitlement.
• Hybrid working model.
• Ongoing training and career development.
• Friendly, collaborative working environment.

If you're a fluent French or German speaker looking to kick-start or develop your career within customer success and technology, we'd love to hear from you.