Customer Service Administrator - 6 month contract

Customer Service Administrator!

Location: Staines, TW18 Employment Type: 6 month contract

About the Role

I am recruiting for a highly organised and detail-oriented Customer Service Administrator to join my client's team, providing essential administrative support and ensuring a seamless onboarding experience for their clients. You’ll also collaborate with the wider Service Delivery team as required and play a key role in the accurate setup and configuration of their systems.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, has a passion for delivering excellent customer service, and is motivated to learn and grow.

Key Responsibilities

• Deliver a positive onboarding experience for new clients registering for the company systems.
• Accurately process new customer registrations across systems and programmes.
• Configure and customise systems for clients with meticulous attention to detail.
• Record and maintain all information received via email, phone, and documentation within the CRM.
• Maintain robust processes and procedures throughout the administration lifecycle.
• Collaborate with internal teams regarding system vendor updates to ensure accurate billing.
• Work cross-functionally to meet client needs.
• Maintain awareness of legal, regulatory, Information Security, and Data Protection requirements.

Person Specification

Experience

• Experience creating and updating onboarding materials.
• Knowledge of the private healthcare industry is advantageous but not essential.
• Experience with Windows 10 and web-based technologies is essential.

Professional & Personal Skills

• Strong administrative abilities and exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to communicate clearly across all levels of the organisation.
• Highly organised with strong planning skills.
• Able to work independently, multitask, and perform under pressure.
• Strong problem-solving and logical thinking skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

Monday to Friday, 37.5 hours a week

Salary: £25,500 per annum