Customer Service Manager

Customer Service Manager 

Based in Andover 

Permanant - Full Time 

Salary Circa £50,000

REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Manager.  

As a Customer Service Manager your duties will include but are not limited to:

• CRM Administration & Support:
  • Maintain and optimize CRM systems such as Salesforce.
  • Develop and deliver user training for CRM and related systems.
  • Create workflows, reports, dashboards, and custom fields to support business needs.
• Enquiry Capture Implementation & Training:
  • Lead the rollout, configuration, and user support for Enquiry Capture tools like SnapAddy.
  • Provide onboarding and ongoing training to sales and marketing teams.
  • Troubleshoot issues to ensure data aligns with CRM.
• Data Management & Pricing:
  • Maintain and update pricing data, product part numbers, and data sheets.
  • Ensure accurate and consistent data across CRM, ERP, and external platforms.
  • Work with finance and product teams to manage pricing updates.
• Cross-Functional Engagement:
  • Act as a liaison between sales, marketing, IT, and product teams.
  • Align CRM strategy and reporting with European stakeholders and business units.
  • Support regional teams with process rollouts, training, and adoption.
• Travel & Regional Support:
  • Travel to European offices may be required for training, stakeholder meetings, or project support.
  • Provide on-site CRM and tool training to regional teams.

Required Skills & Qualifications:

• Proficient in CRM systems, especially Salesforce.
• Experienced with data management tools and Excel.
• Strong analytical, communication, and presentation skills.
• Ability to manage a team and work cross-functionally.
• 3–5 years’ experience in a CRM-focused role, with a preference for those experienced in a multinational environment.

If you believe that this is the right opportunity for you then please Apply Now online or contact Olivia Aston in the Reed Basingstoke office.

To be considered for this position you must Apply Online. If successfully shortlisted, you will receive a call from one of our consultants. We are unable to respond to all applicants and if you do not hear from a consultant within 10 days then unfortunately on this occasion you have not been shortlisted and we suggest you keep a look out for future roles advertised by REED Business Support Basingstoke.