Customer Service Specialist

Customer Service Specialist

• Location: Hybrid (2 days per week in Hatfield)
• Job Type: Full-time

My client are looking for a Customer Service Specialist to join their expanding team. This role offers a unique opportunity to drive exceptional customer experiences and play a key role in our operations. With a focus on sustainability, efficiency, and innovation, this is the perfect place for ambitious individuals looking to grow their careers in a supportive and dynamic environment.

Day-to-day of the role:

• Lead Management & Sales Support: Accurately record and manage B2B and B2C enquiries using Salesforce, qualify inbound sales opportunities, schedule site visits, and manage client communications across various platforms.
• Customer Journey & Account Ownership: Take full ownership of the customer journey, providing empathetic support and clear communication to help clients navigate their issues confidently.
• Operational Administration & Quality Control: Handle project-related administration with precision, manage insurance claims, and maintain high quality standards across customer interactions.

Required Skills & Qualifications:

• Customer Focus & Resilience: Experience in customer service or claims handling, with a proven ability to remain calm and supportive in stressful situations.
• Target & KPI Driven: Motivated by achieving targets in a high-volume environment, with a commitment to maintaining service level agreements.
• Communication Skills: Excellent verbal and written communication skills, with a confident phone manner and strong active listening abilities.
• Technical & System Aptitude: Tech-savvy with experience in Salesforce or similar systems preferred.
• Organisation & Detail Focus: Highly organised with meticulous attention to detail, proficient in managing tasks and deadlines within CRM platforms.
• Self-Motivation & Collaboration: A resourceful self-starter who thrives in a hybrid work setting and is committed to team goals.

Benefits:

• Competitive basic salary with a generous commission structure.
• Healthcare cash plan and company pension.
• Salary sacrifice car scheme and gym membership contribution.
• 25 days annual leave plus bank holidays.
• Comprehensive technical and sales training.
• Career progression opportunities