Customer Services Administrator

We hiring a dedicated Customer Service Representative to join a team of experienced advisors. This role involves front-line customer interactions primarily over the phone, along with administrative and postal responsibilities. The ideal candidate will have experience in customer service and be familiar with systems mapping and GIS.

• Handle customer inquiries and complaints over the phone, providing timely and accurate assistance.
• Perform administrative duties including data entry and managing customer records.
• Manage incoming and outgoing mail and handle postal responsibilities efficiently.
• Utilise GIS and systems mapping tools to assist in providing accurate information to customers.
• Maintain a high level of professionalism and represent the company positively.
• Work collaboratively with team members to meet and exceed service goals.

• Proven experience in a customer service role, handling phone-based inquiries.
• Strong administrative skills and attention to detail.
• Experience with postal duties and mail handling.
• Proficiency in using GIS and systems mapping tools.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.

• Opportunity to work in a supportive and dynamic environment.
• Training and development opportunities in customer service and GIS systems.

To apply for this position, please submit your CV by clicking Apply Now.