Customer Services Administrator

Office Administrator – Job Description

We are seeking an administrator with exceptional customer service skills who is eager to make an impact in a fast-growing technology company.This role offers the opportunity to support both clients and the sales team, contributing directly to the success of the business. You’ll be responsible for handling incoming enquiries via phone and email, processing payments, managing client accounts, and more.Note: A car is required for this role, as the office is not accessible via public transport.

Key Responsibilities

• Responding to customer enquiries via phone and email with professionalism and care
• Processing payments for energy top-ups over the phone
• Onboarding new customers to the platform
• Managing SIM card inventory and activating devices
• Assisting customers with setting energy tariffs and navigating the online portal
• Performing data entry and maintaining client account records

Why Join Us?

Be part of an exciting growth journey where your contributions make a real difference. This is a unique opportunity to build your career from the ground up while expanding your knowledge in the energy sector, smart metering, and financial technology. We offer a dynamic environment that supports professional development and career progression.

Required Qualifications

Previous experience in an administrative, office-based role is essential

Desired Skills and Competencies

• Excellent written and verbal communication skills
• Strong attention to detail and ability to manage multiple tasks
• Self-motivated and capable of working independently
• Proficient in IT, including Microsoft Office and CRM systems

Application Process

To apply, please submit your CV along with a brief covering letter explaining your current working status and interest in the role.