Customer Support Administrator

Customer Support Coordinator

• Annual Salary: £27,000
• Location: Chessington
• Job Type: Full-time, office-based

We are looking for a proactive Customer Support Coordinator to act as the first point of contact for our customers. This role is crucial in managing customer issues and requests with efficiency and a high level of service.

Day-to-day of the role:

• Handle inbound calls and emails from customers promptly and professionally.
• Log service requests accurately and follow up on their progress.
• Perform basic remote diagnostics to identify issues.
• Schedule engineer visits efficiently, ensuring timely support.
• Keep customers updated on the progress of their requests, maintaining clear and open communication.

Required Skills & Qualifications:

• Experience in service desk, helpdesk, or scheduling roles, ideally within a technical or engineering environment.
• Strong communication and customer service skills.
• Familiarity with job management or scheduling software.
• Ability to work effectively in a fast-paced environment.
• A proactive approach to problem-solving and customer satisfaction.

Benefits:

• Competitive salary and job stability.
• Opportunity to work in a dynamic and supportive team environment.
• Training and development opportunities to enhance your skills.