Customer Support Engineer

 Location: Aberdeen? Salary: £35,000 – £40,000? Contract: Permanent | Occasional UK & international travel

Join a world-class technical support team delivering first-line assistance to customers and engineers across the globe. If you're a problem-solver with a passion for tech and customer service, this is your next move.

• Provide first-line technical support for hardware, software & firmware issues
• Log and manage support cases via CRM
• Liaise with engineering teams to resolve complex queries
• Support offshore engineers and customer site visits
• Assist with demos, training, and product documentation
• Maintain accurate product and customer data
• Occasionally travel to customer sites and offshore vessels

• HNC/HND in Electrical or Electronic Engineering (or equivalent)
• Experience in technical support, fault diagnosis & customer service
• Familiarity with test equipment (oscilloscopes, multimeters, etc.)
• Strong communication, prioritisation & problem-solving skills
• IT literacy and CRM system experience
• A proactive, detail-focused, and team-oriented mindset

• Discretionary performance-related bonus
• 25 days annual leave + bank holidays, with option to buy 5 more
• Generous pension scheme with company contributions + top-up bonus
• Group Life Assurance & Income Protection Scheme
• Flexible working arrangements & Christmas shutdown
• MyRewards Portal with discounts at 800+ retailers & wellbeing tools
• Westfield Health Cash Plan & Surgery Choices
• Employee Assistance Programme – 24/7 support
• Cycle to Work Scheme
• Training & development opportunities
• Wellbeing initiatives – onsite, online & outdoor activities
• EV charging points & EV leasing scheme
• Costco membership for you and your partner
• Payroll Giving Scheme
• Regular social activities & events
• Champions recognition scheme
• Long Service Awards