Customer Support Executive
We’re hiring a Customer Support Executive on a temp-to-perm basis. However, this is not a traditional call centre/customer service role. We’re specifically looking for someone with a more technical mindset and aptitude, who can develop into a 1st Line Software Support Analyst and eventually progress into wider product support roles.
Key things we’re looking for:
- Previous experience in a customer support or service environment, but with strong problem-solving and analytical skills
- A genuine interest in software / systems / technology
- Someone who is comfortable troubleshooting issues rather than just handling queries
- Strong communication skills, with the ability to guide users through processes
- Polish language skills (highly desirable / ideally essential) – due to onboarding a Polish product that will require support
What the role involves initially: The role will involve handling 1st line queries from users on our platform, supporting bookings and general queries, and delivering a high level of customer service. However, we want individuals who can go beyond this and start to engage with system issues, data accuracy, and technical problem solving over time.
Contract structure: This role will initially be offered on a temporary basis, with a clear view to becoming permanent for the right candidate. We are keen to use this period to assess technical aptitude, cultural fit, and development potential within the team.
Progression: We have a clear pathway in place:Customer Support Executive Product Support Operative Product Support Specialist
We are keen to hire someone we can coach and develop into this progression route, rather than someone who wants to remain purely in a call handling role. This aligns with the wider Product Support function, where individuals are expected to grow into more technical, problem-solving roles over time.
Working pattern: This role is hybrid, with 3 days per week in our Meriden office and 2 days working from home.