Customer Support Executive

Customer Support Executive

• Location: Office-based
• Job Type: Full-time
• Salary: From £33,000

As a Customer Support Executive, you will play a crucial role in delivering exceptional service, ensuring their users can fully leverage their products.

Day-to-day of the role:

• Provide support via phone, email, and online chat, ensuring prompt and accurate solutions to customer queries.
• Investigate complex issues and collaborate with colleagues to resolve or escalate as needed.
• Assist the team in onboarding new customers, including providing phone-based training and support.
• Proactively gather customer feedback to identify trends and improve support resources and product usage.
• Maintain accurate records of customer interactions using CRM systems.
• Process orders and liaise with colleagues to resolve complex queries.
• Contribute to and manage customer-focused projects, identifying trends in customer queries to develop efficiencies and new support materials.

Required Skills & Qualifications:

• Proven experience in delivering outstanding customer service.
• Strong problem-solving and analytical skills, capable of handling complex customer requirements.
• Excellent verbal and written communication skills, with the ability to convey intricate concepts clearly.
• Ability to multitask, prioritise, and manage time effectively.
• Highly motivated with a drive to deliver exceptional customer experiences.
• Passion for continuous learning and a proactive approach to researching solutions.
• Experience or interest in AI tools and technology to enhance customer support efficiency.

Benefits:

• Competitive salary range from £33,000.
• Opportunities for professional growth and development within a dynamic team.
• Access to cutting-edge technology and tools.
• Supportive and collaborative work environment.

To apply for the Customer Support Executive position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.