Customer Support Representative

• Location: Hybrid-remote in Harrogate, UK
• Job Type: Full-time 9 - 5
• Salary: £28,000–£30,000 per year

Are you an excellent communicator who thrives on solving problems and providing outstanding customer support? If you are excited to be part of a forward-thinking company that is rapidly expanding, we’d love to hear from you.

You’ll join our impactful Customer Support team, serving as a primary contact for our UK-based customers. Your initial focus will be on supporting consumers. As you advance in the role, you will take on greater responsibilities, including support for our project partners and B2B clients.

This position is an excellent opportunity for individuals looking to gain experience in the tech industry and build a long-term career in customer success, support operations, or account management.

• Provide first-class support to customers via email and phone.
• Troubleshoot and resolve issues with care, clarity, and professionalism.
• Collaborate with internal teams to enhance support processes and user experience.
• Develop and maintain help articles, FAQs, and other support content.
• Offer feedback to the Product and Engineering teams based on customer insights.
• Manage project-specific support channels once fully trained.

• Excellent communication and problem-solving skills.
• A genuine passion for helping people and making technology easy to understand.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and Google Workspace.
• Familiarity with ticket management tools and CRM platforms is advantageous but not essential, as full training will be provided.
• Ability to work independently and as part of a collaborative team.
• Previous experience in a customer-facing or account management role.

You’ll be part of a mission-led business where innovation and purpose go hand in hand. We offer:

• 25 days holiday + bank holidays.
• Flexible hybrid working.
• Company-funded healthcare scheme.
• Cycle to work scheme.
• Employee social events and wellness initiatives.
• Training and personal development opportunities.
• Opportunities for progression into permanent or senior roles.

Apply today