Ecommerce Executive

Ecommerce Customer Service Advisor

South Liverpool based

10-month FTC (potential to go permanent)

£24,600pa pro rata

Hybrid working.

Are you experienced in ecommerce and customer service? Available to start in September and currently looking for a new challenge? We are currently recruiting for an Ecommerce Customer Service Advisor to cover a maternity leave. This role does however have the potential to go permanent.

Working within a team, you will be there to cover the following tasks –

• Dealing with all queries, phone and email.
• Processing orders and returns.
• Organising collections and dealing with potential replacement items.
• Stock management via retail portals.
• Liaising with management, warehouse, shipping and other departments.
• Reports and general sales administration.
• Highlighting stock issues, quality concerns, product feedback.

For this role we do require someone with prior customer service and ecommerce experience. We need someone with a strong telephone manner, and good spoken and written communication skills.

Excellent IT skills and overall ability to pick up new systems are a must, as is organisation.

This role is due to start in September and is based in South Liverpool.

Monday to Friday either 8am-4.30pm, 8.30am-5pm or 9am-5.30pm. Hybrid working

Weekend work working from home is required on a rota basis. Parking is onsite.