Finance Systems Specialist

Finance Systems Specialist

• Annual Salary: Up to £45,000 (depending on experience)
• Location: Bristol, Hybrid
• Job Type: Full-time

We are seeking a Support Consultant with a robust business acumen and a passion for new technology. This role involves working predominantly with existing customers, providing both help desk support and specialist post go-live support. It's an ideal position for someone who thrives in a dynamic environment and is looking for new challenges.

Day-to-day of the role:

• Provide high-quality support to customers and partners via our cloud-based support desk.
• Manage the progress of support tickets from inception to resolution, ensuring adherence to our Service Level Agreement (SLA) targets.
• Encourage customers to optimise the use of the product for automating business processes.
• Deliver additional training and consultancy on-site or remotely to customers post-implementation.
• Test product fixes for system issues and maintain product documentation in line with new releases and UK accounting practices.
• Support other team members in detailed use of the product and contribute to the development requirements for UK localisation.
• Provide customer-focused input into marketing collateral and campaigns.
• Collaborate with the customer success team to provide quality support services.
• Report to the Customer Services Manager, submitting weekly timesheets and 15Five questionnaires.

Required Skills & Qualifications:

• Part-qualified accountant (ACCA, ACA, AAT, or CIMA).
• Experience supporting ERP systems such as Unit4/Agresso, Microsoft, SAP, Sage 200, Netsuite, or Oracle, either with a software supplier or from the customer side.
• Practical experience in one or more of the following business areas: management and financial accounting, project management, multi-currency reporting, purchasing, or stock accounting.
• Strong understanding of basic business processes and IT technical skills.

Benefits:

• 26 days holiday, increasing by 1 day every 2 years (up to 30 days).
• Birthday day off and 2 charity days per year.
• Option to purchase up to 5 additional annual leave days.
• Work Anywhere in the world for 4 weeks of the year.
• Company Christmas presents, summer and Christmas parties.
• Core hours and flexible working policy.
• Regular lunches and social events.
• Continuing professional development, including reimbursement of professional fees.
• Annual pay reviews.

To apply for this Support Consultant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.