Finance Systems Specialist
Finance Systems Specialist
- Annual Salary: Up to £45,000 (depending on experience)
- Location: Bristol, Hybrid
- Job Type: Full-time
We are seeking a Support Consultant with a robust business acumen and a passion for new technology. This role involves working predominantly with existing customers, providing both help desk support and specialist post go-live support. It's an ideal position for someone who thrives in a dynamic environment and is looking for new challenges.
Day-to-day of the role:
- Provide high-quality support to customers and partners via our cloud-based support desk.
- Manage the progress of support tickets from inception to resolution, ensuring adherence to our Service Level Agreement (SLA) targets.
- Encourage customers to optimise the use of the product for automating business processes.
- Deliver additional training and consultancy on-site or remotely to customers post-implementation.
- Test product fixes for system issues and maintain product documentation in line with new releases and UK accounting practices.
- Support other team members in detailed use of the product and contribute to the development requirements for UK localisation.
- Provide customer-focused input into marketing collateral and campaigns.
- Collaborate with the customer success team to provide quality support services.
- Report to the Customer Services Manager, submitting weekly timesheets and 15Five questionnaires.
Required Skills & Qualifications:
- Part-qualified accountant (ACCA, ACA, AAT, or CIMA).
- Experience supporting ERP systems such as Unit4/Agresso, Microsoft, SAP, Sage 200, Netsuite, or Oracle, either with a software supplier or from the customer side.
- Practical experience in one or more of the following business areas: management and financial accounting, project management, multi-currency reporting, purchasing, or stock accounting.
- Strong understanding of basic business processes and IT technical skills.
Benefits:
- 26 days holiday, increasing by 1 day every 2 years (up to 30 days).
- Birthday day off and 2 charity days per year.
- Option to purchase up to 5 additional annual leave days.
- Work Anywhere in the world for 4 weeks of the year.
- Company Christmas presents, summer and Christmas parties.
- Core hours and flexible working policy.
- Regular lunches and social events.
- Continuing professional development, including reimbursement of professional fees.
- Annual pay reviews.
To apply for this Support Consultant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.