Head of IT

Head of IT ( DBS and credit checks required)

Ware, Hertfordshire (Office-Based) | Hybrid Considered£65,000 – £80,00036 hrs: Mon–Thurs 9:00–17:15, Fri 9:00–17:00

The Opportunity

My client, a well-established professional services client, is seeking a Head of IT / Technology to lead and evolve their IT function. This is a strategic, yet hands-on role suited to someone who can combine technical expertise with leadership and delivery.

You will drive IT strategy, enhance systems, and ensure technology supports operational efficiency and future growth.

Technology Environment

• Infrastructure: Virtualised server estate in Azure, managed by an MSP
• Network: Fully managed by MSP
• Cloud: Fully Azure-based environment
• Cyber Security: Cyber Essentials & Cyber Essentials Plus accredited, with continuous MSP monitoring
• Finance Systems: Currently under tender for replacement
• Data & Reporting: Limited reporting currently; opportunity to introduce tools such as Power BI

This role offers strong scope to modernise systems and improve reporting capability.

The Role

Reporting into senior leadership, you will own the technology roadmap and service delivery.

Key Responsibilities

Strategy & Leadership

• Develop and deliver IT strategy aligned to business goals
• Identify improvements across systems, reporting, and processes
• Lead internal stakeholders and super users

Service Delivery

• Oversee IT operations alongside MSP
• Manage incidents, escalation, and service performance
• Ensure consistent, high-quality user experience

Supplier & Budget Management

• Manage MSP and vendors, ensuring SLA delivery
• Own IT budget, cost control, and supplier performance

Projects & Transformation

• Lead IT projects and system upgrades
• Support finance system replacement programme
• Drive enhanced reporting and data capability

Cybersecurity & Compliance

• Maintain Cyber Essentials+ standards
• Own policies, risk mitigation, and disaster recovery planning

About You

A hands-on IT leader comfortable operating at both strategic and technical levels.

Experience

• IT leadership (IT Manager level+)
• Professional services experience preferred
• Strong MSP and supplier management
• Delivery of complex IT projects and change

Technical Skills

• Microsoft 365 & Azure environments
• Cloud infrastructure & service delivery models
• ITIL / Cyber Essentials frameworks
• Interest in data/reporting tools (e.g. Power BI)

Personal Skills

• Proactive, organised, and detail-focused
• Strong communicator with a customer-first mindset
• Collaborative and adaptable