Help Desk Advisor

Helpline Advisor

• Location: Camberley
• Job Type: Full-time, Permanent
• Salary: £28,000 - £30,000

Join our team as a Helpline Advisor and become the first point of contact for customer and dealer enquiries. This role is perfect for individuals who excel in problem-solving, delivering excellent customer service, and building strong relationships. Whether your background is in customer service, warranty administration, aftersales support, service coordination, or a technical environment, we encourage you to apply.

Day-to-day of the role:

• Respond to customer and dealer enquiries via telephone, email, and CRM systems.
• Provide accurate information and support across a wide range of products and services.
• Investigate customer queries and collaborate with internal teams to achieve effective resolutions.
• Follow up on enquiries to ensure a positive customer experience and timely completion.
• Manage warranty-related queries and liaise with workshop and technical teams regarding progress.
• Build and maintain strong relationships with customers, dealers, and internal stakeholders.
• Escalate any recurring issues, safety concerns, or unusual product failures as appropriate.
• Produce customer guidance documents and support materials.
• Continuously develop product knowledge and understanding of company products and services.
• Ensure compliance with company Health & Safety and Quality procedures.

Required Skills & Qualifications:

• Previous experience in customer service, warranty administration, aftersales support, service coordination, technical administration, or a similar role.
• Excellent communication skills with confidence handling telephone and email enquiries.
• Strong problem-solving and investigative skills.
• A customer-focused approach with a commitment to delivering positive outcomes.
• Calm, professional, and organised, with the ability to prioritise a busy workload.
• Experience building effective relationships with customers and colleagues.
• Good IT skills, including proficiency in Microsoft Office and Excel.
• An interest in engineering, technology, or technical products would be advantageous, but full product training will be provided.

Benefits:

• Opportunity to work in a dynamic and supportive environment.
• Comprehensive training on products and services.
• Career development opportunities within the company.
• Competitive salary and benefits package.

If you are passionate about technology, enjoy helping customers, and thrive in solving technical challenges, we would love to hear from you. Apply today by submitting your CV and a cover letter detailing your relevant experience and why you are interested in this position.