Helpdesk Coordinator
Property Coordinator Helpdesk
Annual Salary: £25,000 - £31,000 Location: Wimbledon Job Type: Permanent, Hybrid
My client is currently looking for a Property Helpdesk Coordinator. This position plays a key role in supporting the maintenance, refurbishment, relocation, and day-to-day management of a diverse property portfolio. The role would suit a highly organised individual who enjoys problem-solving, working in a fast-paced environment, and delivering excellent customer service.
Key Responsibilities
- Manage the property helpdesk inbox, responding to maintenance requests and property-related enquiries.
- Act as the first point of contact for emergency maintenance issues across multiple locations.
- Log and monitor all property-related jobs within the property management database.
- Coordinate contractors and suppliers to attend and resolve maintenance issues.
- Track the progress of works and ensure issues are resolved efficiently and within agreed timescales.
- Obtain quotations and process approvals in line with company procedures.
- Review, code, and process invoices for payment.
- Produce reports and assist with general administrative duties as required.
- Maintain records and contracts relating to property services and suppliers.
- Support compliance across the property portfolio, including Fire Safety and Health & Safety requirements.
Skills & Experience Required
- Highly organised and proactive, with a practical approach to problem-solving.
- Able to remain calm under pressure and effectively manage multiple priorities.
- Strong communication skills, particularly over the telephone, with the ability to build confidence and rapport with stakeholders at all levels.
- Confident when liaising with contractors and external suppliers.
- Results-driven with a strong commitment to resolving issues quickly and effectively.
- Excellent IT skills and a high level of attention to detail.
- Strong prioritisation and time management skills.
Benefits:
- Hybrid working options
- Comprehensive training and development opportunities
- Dynamic and supportive work environment