Helpdesk Operator
Helpdesk Operator
National Library | Euston, London £14.80 per hour | Immediate Start | 3-Month Temporary Contract
We are seeking an experienced Helpdesk Operator to join the Estates & Facilities team at a prestigious National Library in Euston.
Key Responsibilities
- Act as the first point of contact for facilities-related enquiries via phone, email, and in person.
- Log and manage service requests through CAFM systems.
- Raise and track work orders, providing timely updates to customers.
- Coordinate meeting room bookings and associated services.
- Support events and provide general administrative support.
- Maintain records, asset registers, and internal signage.
- Escalate service issues and assist in resolving customer complaints.
Essential Skills & Experience
- Previous helpdesk, service desk, or call centre experience.
- Facilities Management experience.
- Excellent customer service and communication skills.
- Strong IT skills, including Outlook, Excel, Word, and database/CAFM systems.
- Highly organised with strong attention to detail.
- Able to prioritise workloads and work independently.
Desirable
- Experience with CAFM or similar facilities management systems.
- Administrative experience within an estates or facilities environment.
Location: Euston, London
Rate: £14.80 per hour
Contract: 3 Months Temporary
Start: Immediate
Apply now if you're available immediately and have experience in a busy helpdesk or facilities environment.