IT Assistant

IT Surge Support

• Job Type: Part-time contract (3 days per week)
• £200 per day (outside IR35)
• Location: Maidenhead
• Duration: 3 months initially

We are seeking an IT Surge Support specialist to assist with a critical migration from a child domain to the main domain. This role is ideal for someone with strong troubleshooting skills and experience in managing domain migrations.

Day-to-day of the role:

• Assist in the migration of systems from a child domain to the main domain.
• Schedule and coordinate work to ensure smooth operation during the migration process.
• Follow up with users to ensure they are informed and compliant with the migration requirements.
• Manage user credentials, including changing passwords and updating user group memberships as necessary.
• Provide second-line troubleshooting support for any issues arising during the migration.
• Ensure all changes are documented and communicated effectively to all relevant parties.

Required Skills & Qualifications:

• Proven experience in IT support, specifically with domain migrations.
• Strong knowledge of Active Directory (AD) and Office 365.
• Ability to manage multiple tasks and meet deadlines in a dynamic environment.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Good communication skills to effectively chase down users and manage expectations.
• Experience in working with IT infrastructure and network systems.

To apply for this IT Surge Support position, please submit your CV.