IT Manager
IT Manager
£70,000–£75,000Stanford-le-Hope
We are seeking an experienced, hands-on IT Manager to lead the transition of IT services back in-house while overseeing the day-to-day operation of a growing technology environment. This is a key role combining operational IT management, supplier oversight, project delivery, cyber security, and continuous improvement. This position is a standalone IT Manager role with no direct reports.
Reporting to the Director, you will play a central role in modernising systems, improving service delivery, and ensuring IT is reliable, secure, and aligned with business objectives.
Key Responsibilities
IT Strategy & Transition
- Lead the transition from outsourced IT to an internally managed function
- Implement IT processes, standards, and controls
- Support the development of the IT roadmap and strategy
- Drive improvements across service delivery, resilience, and security
IT Operations
- Oversee infrastructure, hardware, software, telephony, and cloud services
- Ensure performance and availability of business-critical systems
- Manage incidents, service requests, and system documentation
- Maintain asset registers and licensing records
Supplier & SLA Management
- Act as the primary contact for external IT providers
- Monitor SLA performance and manage service delivery
- Support supplier relationships and contract oversight
- Escalate and resolve service issues
Project Delivery
- Deliver IT projects on time and within budget
- Coordinate upgrades, implementations, and improvements
- Work closely with internal stakeholders and third parties
Cyber Security & Compliance
- Manage user access and onboarding/offboarding processes
- Support security controls, monitoring, and best practices
- Assist with audits, compliance, and data protection requirements
User Support & Improvement
- Communicate IT updates and outages effectively
- Provide user guidance and promote a customer-focused service
- Identify opportunities to improve systems and processes
Skills & Experience
- Proven experience in an IT Manager or similar hands-on role
- Strong knowledge of Microsoft 365, cloud platforms, networks, and end-user computing
- Experience managing outsourced providers and SLAs
- Track record of delivering IT projects and systems implementations
- Understanding of cyber security, governance, and compliance
- Excellent problem-solving and stakeholder management skills
Desirable: ITIL knowledge, regulated environment experience, relevant certifications, or experience bringing IT in-house.
Personal Attributes
Proactive, organised, and solutions-focused, with strong communication skills and the ability to balance strategic thinking with hands-on delivery.
Success Measures
- Successful in-house transition of IT services
- Improved reliability and user experience
- Project delivery within agreed timelines and budgets
- Strong compliance, security, and supplier performance