IT Service Delivery Lead - Microsoft Dynamics

You must be fully eligible to work and be able to travel into the Newcastle based office 3 days PW in order to apply for this role

A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality solutions and continuous improvement across its enterprise systems.

Mission of the Role: This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You’ll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint.

Role Overview: You’ll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills.

Key Responsibilities:

• Oversee D365 service delivery, governance, and quality assurance
• Manage incidents, service requests, enhancements, and problem resolution
• Lead the transition from project phase to live operations
• Collaborate with business, IT, and project stakeholders to ensure service excellence
• Prepare and present service delivery reports to leadership

Candidate Requirements:

• Experience within a similar role
• Strong technical understanding of Dynamics 365 CE and F&O
• Proven experience in service delivery management for D365 platforms
• Background in IT support and project management