IT Service Desk Analyst
Lewisham Council are seeking an experienced and customer-focused IT Service Desk Analyst to join their on-site support team for an initial three-month contract. This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a fast-paced environment, and is committed to delivering a high-quality service to users across the organisation.
About the role
As an IT Service Desk Analyst, you will provide both first- and second-line technical support to council staff. You will manage and resolve a wide range of IT incidents and service requests, ensuring that all tickets are accurately logged and progressed within agreed SLAs.
You will be responsible for troubleshooting issues directly, documenting solutions clearly, and escalating more complex problems to third-line teams where necessary. Strong communication skills are essential, as you will interact regularly with users, stakeholders, and third-party providers, ensuring a professional and efficient support experience.
Location: Catford – Full time based in the office
Pay rate: £22.41 per hour via PAYE or £29.04 per hour via Umbrella
What we’re looking for
Essential experience and skills:
- Experience working on a Service Desk or in an on-site IT support role
- Proven ability to use ticketing systems to log, manage, and monitor incidents
- Experience working to and meeting SLAs
- Confident delivering first and second line troubleshooting
- Strong customer service skills with the ability to communicate clearly and professionally
- Solid working knowledge of Intune and Active Directory
Desirable:
- Understanding of the ITIL framework
- Evidence of continued professional development
If you have the required experience, then apply now for immediate consideration.