IT Service Desk Analyst

IT Service Desk Analyst – Shift Pattern Based – 4 on/4 off(Days and Nights)

Newcastle 3 Month Contract

£ 25 Per Hour - INSIDE IR35

One of my clients’ is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment.

This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a 24/7 service desk, with the shifts being based on a 4 on, 4 off rotation. Initial day time shifts to co-ordinate training, with the implementation of night time shifts once you are up to speed.

You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users.

Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc.

Key Skills• IT Service Call Management• Remote service• Active directory Administration• Understanding of TCP/IP, DHCP and DNS.• IOS and android device setup and support• Microsoft Office 2010 and above• Printer Support• Fundamental desktop and troubleshooting

The Next Steps

If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity, with a start date set immediately afterwards.