IT Service Desk Analyst

IT Service Desk Analyst

• Annual Salary: £26,000 – £30,000 (depending on experience)
• Location: Newton Abbot
• Job Type: Full-time

We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients  dedicated ICT support team. This role involves supporting approximately 300 users, providing both remote and in-person support services. The ideal candidate will be a team player who values knowledge sharing and collective problem-solving to maintain our Microsoft 365, Windows Server, and Azure environments.

Day-to-day of the role:

• Remote Support: Utilise TeamViewer for efficient remote troubleshooting for users across various office and warehousing locations.
• In-Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation.
• Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk.
• Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint.
• Identity & Security Management: Administer Active Directory (AD) and Azure AD (Entra ID).
• Server & Cloud Administration: Perform basic Windows Server administration and assist with Azure cloud resource management.
• Mobile & Hardware Support: Setup and troubleshoot iPhones, iPads, and Android devices. Build and configure hardware for user onboarding.
• Specialist Software: Provide administrative support for NetSuite ERP and handle Adobe Creative Suite installations and licensing.

Required Skills & Qualifications:

• Collaborative Mindset: Proven team player who enjoys working in a small, fast-paced environment and is committed to knowledge sharing.
• Customer Service: Experience in customer liaison, with the ability to handle queries with patience and clarity.
• Attention to Detail: Meticulous approach to documentation, asset tracking, and ticket management.
• Technical Skills: Good working knowledge of Office 365, Exchange Online, Windows 11, Active Directory, and Azure Entra ID.
• Infrastructure & Security: Practical experience with Windows Server, Azure, and LastPass.

Desirable Skills:

• Service Management: Background in logging and managing incidents using an ITIL framework.
• macOS Knowledge: Experience supporting Apple/macOS environments is advantageous but not essential.
• Certifications: ITIL Foundation, CompTIA A+, or Microsoft (MS-900 / AZ-900).

If you are interested in this position please apply online or for more information please contact me on