IT Stores Assistant - Local Authority

IT Stores Assistant

• Location: Sheffield City Centre
• Salary: £17.18 per hour PAYE
• Job Type: Interim, Full-time
• Hours: Typically 9:00am – 5:00pm

We are seeking a highly organised and customer-focused IT Stores Assistant to join our Collections and Returns Team on a temporary basis. Based within a busy collections and returns room, you will play a key role in supporting the day-to-day management of IT equipment, assisting colleagues with collections and returns, and ensuring an efficient and professional service is delivered to internal customers.

Day-to-day of the role:

• Collections & Returns Operations:

  • Act as the first point of contact for visitors attending the collections and returns room.
  • Welcome and assist staff collecting or returning equipment.
  • Support engineers and colleagues with reserved equipment collections.
  • Respond to queries and direct customers to the appropriate teams where required.
  • Help maintain an organised, efficient, and professional environment during opening hours.

• Equipment & Asset Management:

  • Record and update equipment information using service management and asset management systems.
  • Process the collection, return, and tracking of leased IT equipment, including laptops and mobile phones.
  • Maintain accurate records within the Configuration Management Database (CMDB).
  • Ensure stock and equipment locations are accurately documented and monitored.

• Stock & Deliveries:

  • Assist with scheduled equipment deliveries and stock management activities.
  • Move equipment and stock between storage locations when required.
  • Support regular stock checks and inventory activities.
  • Contribute to maintaining a tidy, organised, and secure storage environment.

• Customer Service:

  • Deliver excellent customer service to a wide range of internal stakeholders, including employees, managers, and senior leaders.
  • Communicate clearly and professionally in person, by email, and over the phone.
  • Resolve routine queries efficiently and escalate issues where appropriate.

Required Skills & Qualifications:

• Previous experience in an administrative, customer service, or operational support role.
• Strong customer service and interpersonal skills.
• Excellent organisational skills with the ability to prioritise workloads.
• Good attention to detail and accuracy when maintaining records.
• Confidence using IT systems and Microsoft Office applications.
• Ability to work independently as well as part of a team.
• Professional and customer-focused approach.

Desirable Skills & Experience:

• Experience of stock control, asset management, or inventory management.
• Experience using service management or asset tracking systems.
• Basic understanding of IT equipment such as laptops and mobile devices.

What We're Looking For:

We're looking for someone who enjoys helping people, takes pride in providing excellent service, and can maintain accuracy while working in a busy environment. If you are organised, approachable, and enjoy working with a variety of colleagues, we'd love to hear from you.

To apply for the IT Stores Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.