IT Support Analyst

IT Support Analyst (1st / 2nd Line)

Liverpool (4 days on site)£175 per day (Inside IR35)

An experienced IT Support Analyst is required to deliver 1st and 2nd line support to over 500 users across multiple sites. You’ll provide remote and face-to-face support, manage tickets, and assist with server and network infrastructure.

Responsibilities:

Resolve IT issues via helpdesk, phone, and onsite visits.

Support Windows 11, Windows Server 2019/2022, Active Directory, DNS, DHCP.

Maintain VMware/Hyper-V environments and backups.

Troubleshoot network and PC hardware/software.

Support key anti-virus software for clients & servers (Defender)

Ensure IT security and documentation standards.

Travel across UK & Ireland on occasion, if required.

Skills/Technologies:

Strong IT support experience in a networked environment.

Knowledge of Windows OS, AD, DNS/DHCP, virtualization.

Excellent customer service and problem-solving skills.

Ability to work independently and manage time effectively.

Degree-level IT qualification or equivalent experience required.