IT Support Engineer - 1st & 2nd Line

Job Description
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Full-time | Office-based

An established global organisation is looking for an IT Support Engineer to join their busy IT department. You’ll be the first point of contact on the helpdesk, supporting 500+ users across multiple international sites and providing hands-on 1st and 2nd line support.

Key Responsibilities:

• Deliver 1st/2nd line support and manage tickets through the helpdesk system
• Install and support hardware and software across multiple locations
• Maintain networks, Wi-Fi, VPNs, and remote access
• Support Office 365, VMware, RDS and IP telephony systems
• Configure and support Apple/Android devices
• Handle software patching, firmware updates and documentation
• Work with third-party providers to resolve issues
• Lead small IT projects and assist with onsite upgrades when required

About You:

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• Strong communicator with an excellent telephone manner
• Able to work independently and within a team
• Calm under pressure with strong attention to detail
• Flexible and open to learning new technologies
• Willing to work occasional out-of-hours/on-call when needed