IT Support Engineer Contract

Reed Technology is working with a forward-thinking company based in Aberdeen, currently seeking to hire an IT Support Engineer on a contract basis.

Key Responsibilities:

• Deliver first and second line support to end users across hardware, software, systems, and network infrastructure via phone, email, or chat.
• Log and manage support tickets, ensuring all issues and resolutions are properly documented in the system.
• Escalate complex or unresolved issues to senior technical teams when necessary.
• Assist with setting up, configuring, and improving IT infrastructure to support business operations.
• Work closely with other teams to troubleshoot issues, share knowledge, and improve service delivery.

Required Skills & Qualifications:

• 2+ years of experience in IT support, including hands-on experience with Tier 1 & 2 troubleshooting.
• Strong commitment to delivering high-quality customer service.
• Experience administering Office 365 applications.
• Experience with Active Directory and MFA tools
• Familiarity with network (LAN/WAN, VPN, DNS, DHCP, and Wi-Fi) troubleshooting and basic network administration (e.g., switches, routers, firewalls).

Benefits:

• Initial 12 weeks contract, paying up to £180 / day (Inside IR35).
• Possibility to go permanent after the initial contract.
• On-site working model..