IT Support Engineer

IT Support & Trainer

• Location: Central Cheltenham
• Job Type: Full-time – Site based

Join a well-established and forward-thinking law firm renowned for delivering high-quality legal services with a personal touch. We are seeking a tech-savvy IT Support & Trainer who loves helping people master IT skills and solving tech problems. This role involves a vital dual function of training and first-line support, ensuring our teams operate efficiently with the best use of technology.

Day-to-day of the role:

• Deliver engaging and accessible IT training to staff at all levels, enhancing digital skills and promoting best practices in software and system usage.
• Provide first-line support, troubleshooting hardware, software, and network issues to maintain business continuity.
• Work closely with the IT Manager to ensure effective use of meeting room equipment and technology across the firm.
• Develop and analyse databases, and manage Microsoft 365 and MS Teams Telephony systems.

Required Skills & Qualifications:

• Solid understanding of IT systems, including Microsoft 365 and MS Teams Telephony.
• Experience in database development and analysis.
• Proven ability to deliver IT training and support in a business environment.
• Strong problem-solving skills and the ability to multitask effectively.
• Excellent communication skills and a passion for technology.

Benefits:

• Competitive salary and benefits package.
• Pension, private medical insurance, and group income protection (PHI).
• 23 days annual leave plus bank holidays, with additional discretionary leave days.
• Access to an employee assistance programme and mental health first aiders.
• Engaging charity and social events.

If you are interested in this position please apply online or for more information please contact me on