IT Support Officer

IT Support Officer – Carrickfergus – Permanent - £Negotiable

REED Technology are delighted to partner with an excellent Manufacturing organisation who due to continued growth and expansion are seeking to add an IT Support Officer to their team. 

The successful candidate will be responsible for the day-to-day management and development of the organisation's IT infrastructure. You will work closely with senior stakeholders to align technology with business objectives and drive operational efficiency through innovative IT solutions.

Responsibilities:

• Provide technical support to end-users, troubleshooting issues and maintaining IT infrastructure.
• Partner with internal stakeholders to understand business needs and implement fit-for-purpose solutions to drive efficiencies.

• Manage and maintain relevant databases, ensuring security, availability, and data integrity.

• Liaise with external suppliers and service providers, handling contracts, renewals, and service-level agreements.

• Ensure outstanding customer service through timely, empathetic, and effective support.

• Develop company use of AI throughout the business to include PQQ’s, tender assessments, marketing and report writing.

• Develop link between Sage 200 & Construct from job costing stock.

• Provide training and support to users on new software and hardware.

• Maintain accurate IT asset inventories and manage their lifecycle.

• Ensure compliance with software licensing and IT best practices.

• To participate and support all Company initiatives with compliance of procedures and requirements for ISO9001, 14001 & 45001, FSC and Investors in People Standards.

• Any other duties required for the effective operation of the post as deemed by Management.

Essential Criteria:

• 3rd level ICT qualification
• 2+ years experience in an IT support role
• Excellent stakeholder engagement skills.
• Strong Project Management and communication skills.
• Strong problem-solving skills.
• Good time management with the ability to organise and prioritise work to meet deadlines.
• Ability to work on own initiative
• Full UK driving licence

If you meet the above criteria and would like to learn more about this opportunity then please reach out to Niall Lennon for a confidential discussion