IT Support Officer

Deskside Technician

• Contract (3 months initially)
• Location: Maidenhead, UK
• Salary: £200 per day (inside IR35)
• Working Hours: 8:30 AM – 5:30 PM, onsite 3 days per week

We are seeking a Deskside Technician to provide comprehensive 1st and 2nd line IT support services at our office in Maidenhead, supporting approximately 130 staff members. This role involves direct user support, system setups, and troubleshooting, making it ideal for someone with a strong background in IT support and customer service.

Day-to-day of the role:

• Perform laptop imaging and user setup according to specifications, including software installation, account creation in Active Directory, and configuration of Office 365, Zoom, and Microsoft Teams.
• Provide onboarding, training, and support for new hires, including IT orientation and application-specific training.
• Offer full user support and desk-side services, handling routine change requests and troubleshooting issues with Windows, Microsoft Office, and other technologies.
• Manage asset and inventory, ensuring adequate stock levels are maintained.
• Organize and manage IT support for events, assisting with the usage of AV equipment.
• Provide remote support as needed, via phone and email.
• Perform hardware troubleshooting and replacements as necessary.

Required Skills & Qualifications:

• 2-3 years of experience in computer technologies and networking, or an equivalent combination of education and experience.
• Proficient in laptop imaging, user setup, and network connectivity diagnostics.
• Strong knowledge of Active Directory, Microsoft Office/Office 365, and video conferencing tools like Zoom and Microsoft Teams.
• Experience with MacBook support and management tools such as JAMF and OKTA.
• Capable of managing assets and inventories effectively.
• Excellent communication, organization, prioritization, and problem-solving skills.
• A commitment to high professional ethical standards and strong interpersonal skills.

To apply for this Deskside Technician position, please submit your CV