IT Systems Analyst

Systems & Support Analyst

Braintree, Essex (with site travel)

Hybrid working

£

REED Technology partnering with a growing organisation looking for a Systems & Support Analyst to support and enhance its IT environment. This hands-on role blends 2nd line support, systems administration, and infrastructure support, ensuring high-quality service delivery while contributing to ongoing improvements and IT projects.

Key Responsibilities

• Provide 2nd line support, managing incidents and service requests through to resolution
• Troubleshoot issues, perform root cause analysis, and implement fixes
• Support Microsoft 365, Windows environments, and endpoint devices
• Assist with system maintenance, patching, upgrades, and monitoring
• Manage users, access, and devices (e.g. Entra ID, Intune)
• Contribute to IT projects, system improvements, and documentation
• Ensure adherence to security best practices and policies

Skills & Experience

Essential:

• Microsoft 365 (Exchange, Teams, SharePoint, Entra ID)
• Windows 11 support and troubleshooting
• Endpoint management (Intune or similar)
• Basic networking (DNS, DHCP, VPN)
• Strong troubleshooting and customer support skills

Desirable:

• Azure / cloud platforms
• Virtualisation (VMware / Hyper-V)
• PowerShell / scripting
• ITSM tools (e.g. ServiceNow)

Experience

• 3+ years in IT support or systems roles
• Experience in a structured IT environment
• ITIL knowledge (preferred)
• Full UK driving licence required

If you have the relevant experience and skills for this role, please apply using the link provided.