IT Technician

On-Site IT Support Engineer Walsall£30,000-32,000 (Depending on experience)

REED Technology are recruiting on behalf of an organisation seeking a proactive and customer-focused On-Site IT Support Engineer (1st/2nd line) to join their dedicated IT Services team based in Walsall.This is an exciting opportunity to join a fast-paced environment where you’ll provide both remote and onsite support across multiple office locations in the UK. You’ll be involved in a broad range of duties from desktop support and network troubleshooting to hardware configuration and infrastructure upgrades.

Key Responsibilities:

• Deliver remote and onsite 1st/2nd line support to end users across UK offices.
• Carry out proactive site visits to maintain and improve local IT infrastructure.
• Configure, install and maintain desktops, laptops, switches, routers, printers, and firewalls.
• Assist with network cabling and general infrastructure tasks.
• Provide peripheral and mobile device support including telephony systems.
• Manage hardware deliveries, storage, and disposal in accordance with company procedures.
• Perform PC imaging, equipment repairs, and device recycling tasks.
• Maintain accurate records of incidents, assets, and service requests via the service management tool.
• Administer user accounts and security access using Microsoft Active Directory.
• Work with Microsoft Intune and basic PowerShell scripts (desirable).
• Travel to other UK sites as required (full UK driving licence essential).

Experience

• Experience in a service desk or IT support role.
• Strong working knowledge of Windows 11, Microsoft 365, and Active Directory.
• Good understanding of LAN/WAN, TCP/IP and general networking principles.
• Familiarity with mobile device management (Microsoft Intune preferred).
• A passion for IT and willingness to learn and grow within the role.
• Organised, self-motivated, and able to manage workload independently or as part of a team.
• Excellent communication and customer service skills – both written and verbal.
• Network cabling knowledge would be a distinct advantage.

If you are interested in the opportunity, please apply using the link provided.